Frequently Asked Questions
Can the paintings be framed?
Yes，we can, and we offer the best wood frames. Many color and style of frames for selection.
Is it really 100% hand painted?
Yes，it is 100% hand painted. We can take the photos of painting steps, Or take a video while painting. Please give us detailed instructions before painting.
How to customize a portrait?
1 Upload the photo or send your photo via Email, and tell us any idea you may have
2 Select the number of figures, size, frame etc...
3 Painting Begins, 100% Museum Quality Guarantee
4 Express Shipping after Quality approved
How long does the shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. We ship all of our paintings via FedEx or DHL . The standard express shipping time is 4 to 8 business days. If express service, we will ship the painting via 2 to 3 days priority express shipping.
Can I order a custom size painting?
Any size is available. The standard size is 12X16", 16X20", 20X24", 24x36, 24x48", 30x40", 36x48", 48x72", and You can request the other special size. Please contact us.
Do you offer money back guarantee ?
Yes，We offer a 100 % money back guarantee. We will sent the photo of painting， so you can check the quality before shipping. When received the painting, if not satisfied or damaged in shipping. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase.
Do I get to see my painting before shipping?
We will gladly send a photo of the finished painting through e-mail. If you are not completely satisfied with the painting，We will revise the painting until 100% satisfaction. We guarantee the 100% Quality satisfaction.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to : arttoyourlife@hotmail.com and we will be happy to assist you in any way we can.
What methods of payment are available for paying for my order?
We accept the payment VIA PayPal and Credit Card . If you want other payment methods, please contact us.
How long will it take to receive the hand painted portrait painting?
We usually needs about 1 to 2 weeks to complete the painting. If the painting need to be revised, it will take 2 to 5 days days. Plus drying and shipping of the painting, generally you will receive the painting in 4 to 5 weeks. If you need your portrait painting faster, please select the express service ( only 10% more) during checkout, we offer an express service to expedite the order ( receive the painting 2 to 3 weeks)
It is possible to put together a few photos to make up an oil painting?
Yes. We will change the background and color and replace the figures according to your requirements.
Can you paint portraits in acrylic, charcoal, pencil, pastel or watercolor?
Yes! We can paint the portraits in painting medium at the same price of oil painting.Oil is the most popular medium and is the most vivid reflection of photos.If you want us to paint in other painting medium, please tell us when placing the order.